Spocket Customer Service

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Dropshipping is a business that requires you to be aware of many factors. You always need to make sure your product has good quality and at the same time make sure that they can be delivered on time. Apart from that, you have to keep track of your orders, be consistent with your brand’s identity, and have a good marketing strategy.

Whatever dropshipping model you’re following, you need to be sure you have the right resources to keep everything up and running. But suppose you want to optimize your business. In that case, you need to lessen your lead and shipping times and ensure your products have excellent quality. Although it may seem difficult, it is possible.

Spocket is attempting to solve this problem. How is Spocket different from other platforms? You’ll find all the information you need here. We will examine its features, pricing, and pros and cons. Spocket may be right for you.

Not an avid reader? We got you covered! This video by Knowledge by Marcus on YouTube also explores Spocket’s features. Spocket is a great tool for sharing information.

But if you prefer to read, then let’s get right to it!

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Spocket: A brief overview Spocket Customer Service

Before we delve into Spocket’s many features, let’s first look at what exactly it is. Spocket is a dropshipping platform launched In 2017. Spocket is a dropshipping platform that was launched in 2017.

It’s very popular in Europe and the USA, but that doesn’t limit its scope. This tool can be used by anyone from any country to help you grow your business. It can also help reduce the time it takes to ship your order.

It is popular because it is so different from other platforms.

Spocket allows entrepreneurs to easily collect information with suppliers and customers. They can quickly sort and send their orders to their fulfillment centers. This is the most difficult and complicated aspect of eCommerce.

You can find numerous suppliers on this platform. Spocket lets you request a sample to verify the product’s quality. There are even discounts for some suppliers if you buy from them a certain amount.

Not every platform is right for every business. We know you’re here to find out if it’s right for you. To help you, let’s look into the key areas Spocket helps your business in the next section.

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How can Spocket Help You?

Spocket offers many features. While their services may vary depending on which plan you choose, the starter pack will help you get started with dropshipping.

In the next section, we’ll discuss the features that you can use for each pricing plan. We’ll now go over the highlights.

Automated Services

Almost everything is becoming digitized. This is not only more convenient but also leaves less room for error. Spocket offers automated services not just to help you with your sale but with almost every process along the way. That means your pricing, checkout, fulfillment, and even shipping are all automated!

It’s one of their core functions and possibly the most highlighted feature. Why? Because it’s the feature that will make or break your business.

Like any dropshipping platform, they allow you to customize the procedure. They make sure everything is streamlined. Everything is also automated, including order shipping, tracking and coordination of the supplier’s location to fulfillment center.

Don’t worry about losing track of them if you have tons of orders. You will receive an email notification from them when your order has been received by the supplier.

Also, customers are updated and notified as soon as the suppliers release their orders until they are delivered to their doorstep.

Spocket also allows you to define your standard profit rate. Spocket also offers a Mark-Up tool, which allows you to calculate your profit using certain metrics.

Cataloged Products

It can be hard to find the products that you want to market. If you sell multiple products, it can be frustrating to go through each one manually.

Spocket has a dashboard that allows you to order your products with only a few steps.

Moreover, they have a growing product database. Currently, there are already a ton of different products you can sell through this platform. They have stated that they are still looking to expand. Everything’s categorized, so you won’t have trouble finding what you’re looking for.

You should also note that the majority of their products are located in the US and Europe. About 60% of the suppliers are based in these regions. This could be a problem if your customers are mostly located in other regions. You can still ship them overseas, but shipping and fulfillment might not go smoothly.

If your market is in these areas, however, you are in luck. It’s possible that your customers are located near these fulfillment centers. You’ll be able to keep track of everything between your customers and suppliers while lessening the parcel’s ETA.

Qualified Suppliers

Selling a product that isn’t up to standard can be frustrating. It may look nice in the photo but very different when the customer receives it. Spocket is a difficult process for suppliers.

Not everyone can just market their products here. Merchants have to go through a process that can take a while. So, if you don’t qualify with Spocket’s standards, then you’re out!

You must first establish yourself as a supplier to this platform. Only legal companies are allowed to sign up for this. If you are one, that doesn’t mean you already passed. There’s a lot of verification during the application.

They will be back and forth many times with you. They need to make sure that you meet all of their requirements. They will verify your qualifications, pricing, quality, availability, and supplying capabilities. It’s a lengthy process, but that just means they make sure their marketplace isn’t selling dodgy products.

This should make you feel more confident about the quality of your products if you are a merchant. But, they also added another step to make merchants feel more secure – product samples.

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Get Product Samples

Even if you have a reliable supplier, buying in blind can be dangerous. Sometimes the products they sell may not be what you expected. Before you commit to big orders, Spocket allows you to order a sample first from your potential supplier easily.

Integration

Spocket has everything you need to manage your dropshipping business. But, not all entrepreneurs want to take it to the next level. Some tools help you do certain things that may not be within Spocket’s cope. Or it could be you want to use an additional platform to support your business. Below are the platforms that you can integrate.

  • Shopify
  • Alibaba
  • Wix
  • KMO Shops
  • BigCommerce
  • WooCommerce
  • AliExpress
  • Squarespace
  • Felex
  • Square
  • Ecwid

What is the profit margin?

Drop shipping margins can be anywhere from 15% to 45%. Numerous companies offer these rates. Spocket has a 30%-60% profit margin if you want to maximize your revenue. You’ll earn more income every time you place an order as a retailer.

What is the cost?

Sprocket currently offers four pricing plans: The Free Trial (Starter, Pro, or Empire). Let’s look at each of their differences.

Free Trial

Are you unsure if Spocket is the right fit for your needs? Then you should start off with their 14-day free trial before you commit to a plan. If you are looking to cut costs, it’s a great option. Those free 14 days can come in handy!

Spocket offers a 14-day free trial that allows you to try their standard, enterprise, and pro features. You can use their 24/7 chat support and the AliExpress Dropshipping feature.

Starter

The Starter Plan might be a good option if you want to boost your sales. You can access 25 Spocket products and email support for $24.99

One of the perks of using this plan is that it allows you to import up to 25 Spocket products. You’ll also have access to 24/7 customer support and complete product orders.

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Pro

If you want to sell beyond 25 products to your eCommerce store, you should upgrade to the Pro plan. At $49.99, you’ll have more access to exclusive deals, premium products, and up to 250 products to import into your store.

You can also get real-time inventory updates and tracking numbers. There are also global pricing rules. They also allow for branded invoices.

Empire

The Empire plan may be the right choice for you if 250 import products are too small for your company. This plan allows you to have as many as 10,000 premium, unique products. It’s a giant leap from 250, which is why it’s priced at $99.99. This is the most expensive option, allowing you to expand your business.

Summary: Pros and Cons

Let’s now look at Spocket’s Pros and Cons and see if it’s the right platform for you dropshipping business.

Pros

  • Spocket offers a 14-day free trial.
  • It integrates seamlessly with other platforms
  • Offers a 30% to 60% profit margin
  • Enables you to request product samples from potential suppliers.
  • Most suppliers are located in Europe and the US.
  • The products are converted into the currency of your store.
  • You can have your own branded invoice
  • Supplier onboarding is rigorous and involves extensive background checks and verification.
  • Inventory levels updated.
  • Offer real-time notification.
  • Helps you from selling discontinued or sold-out products through updated inventory management.

Cons

  • Shipping to the USA and Europe can be more expensive and take longer.
  • Integration is not always possible. Some eCommerce platforms aren’t supported.
  • Packaging and branding cannot be customized.
  • Spocket is the only way to contact suppliers.
  • Taxes and duties from customs are not included in the final price.

Spocket is right for you? – The Final Verdict

Spocket is a good option if you’re looking for a platform for your dropshipping business. Spocket is ideal for European and American markets. If most of your customers are elsewhere, then there would be other options you can choose from. Spocket Customer Service

The integrations are also limited. You might have trouble if you don’t use them. You might have to make some changes. Spocket Customer Service

Spocket is reliable and convenient, even if you consider all the other aspects. Not only that, it has a user-friendly interface. You have access to the tools you need to grow your business.

Spocket’s best feature is their strictness with suppliers. That means everyone who passed the application can be trusted. Apart from that, you can also ask for suppliers’ samples to make sure their quality is up to par with what they claim.

Spocket is a great choice, especially for dropshipping. Spocket can be integrated with other platforms to make dropshipping easier.

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FAQ Spocket Customer Service

Are there bulk export options?

Yes. You can do this by exporting all your orders in a CSV file. You can upload it to your preferred shipping platform.

Do orders go straight to my Spocket account?

Yes. They will go directly to your account. Every time an order is received by Spocket, you will receive an email notification.

Can I cancel my Spocket account?

It is possible to cancel your subscription at any time. Spocket subscriptions are not subject to monthly contracts.

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